Returns & Reprints

We aim for 100% satisfaction on every order. If you receive an order that isn't quite right, please let us know. We are committed to working with you to find a solution.

Our 30-Day Policy

All claims for misprinted, damaged, or defective items must be submitted within 30 business days of the delivery date. Claims for packages lost in transit must be submitted within 30 business days of the estimated delivery date.

How to Start a Claim

To report an issue, please email us at returns@yucustom.com with the following information:

  1. Your Order Number
  2. A clear description of the issue
  3. The required photos (see below)

We will review your claim and get back to you with a resolution (such as a replacement or refund) as quickly as possible.

Valid Reasons for a Replacement or Refund

We will happily issue a replacement or refund for any of the following reasons.

1. Product Quality & Printing Issues

This includes items that are defective (e.g., have a hole or stain) or have a clear printing error.

What We Need:

  • A clear photo of the entire item laid on a flat surface.
  • A close-up photo clearly showing the issue (e.g., the stain, the faded print, the hole).
  • For Sizing/Placement Issues: Please include a photo with a ruler or measuring tape showing the measurements of the print or the garment.
    • Please Note: A tolerance of +/- 1" for adult garments and +/- 0.5" for baby clothing is standard. A tolerance of 0.5" is standard for print placement.

Examples of Quality Issues We Cover:

  • Defective item (hole, stain, etc.)
  • Faded print or wrong print color
  • Wrong print size or scaling issue
  • Missing print or print in the wrong area (front/back)
  • Design placement that is crooked or incorrect by more than 0.5"
  • Sizing that is off by more than the 1" tolerance

2. Incorrect Item Received

If you received an item that is different from what you ordered (e.g., wrong color, size, style, or a completely different design), please let us know.

What We Need:

  • A clear photo of the entire item you received.
  • For wrong size or style, please include a photo showing the size tag.

3. Shipping & Delivery Issues

We know how frustrating shipping delays can be. Please contact us if your order is affected by one of the following:

  • Order Not Shipped: Your order has not shipped within 10 business days of the order date.
  • Lost in Pre-Transit: Tracking shows a label was created but no movement for 10 business days (30 for international orders).
  • Stuck in Transit: Your tracking status has not updated for 15 business days (30 for international orders).
  • Not Delivered: Your order has not been delivered within 30 business days of the ship date.

4. "Delivered" but Not Received

Sometimes, carriers mark a package as delivered a day or two early. Please check with your neighbors, in your mailbox, and with your local post office.

If your package has not been received one week after the "delivered" date, you must first file a missing package claim with the carrier (e.g., USPS, FedEx).

What We Need:

  • After filing the claim, please provide us with a copy or screenshot of the filed missing package claim.

What We Don't Cover

We cannot issue a refund or reprint in the following cases:

  • Claims past 30 days: Any claim submitted more than 30 business days after delivery.
  • Customer Error: You ordered the wrong size, color, or design. Please check our sizing charts and your order details carefully before ordering.
  • Change of Mind: You no longer want the item (buyer's remorse).
  • Returned to Sender: Your order is returned to us due to an incorrect or insufficient address provided by you. You will be responsible for the reshipment costs. We will contact you if your package is returned to one of our facilities.